Effective as of 6 April 2024.

Terms & Conditions

Introduction:

By placing an order with CVWS you are agreeing to our Terms and Conditions which are set out on this page. We recommend that if you disagree with any of these Terms and Conditions you do not use our website. From time to time we may decide to change these Terms and Conditions. Should these changes take place after you have placed an order with CVWS then the original Terms and Conditions at the time of placing your order will apply.

A contract with our service will only exist when CVWS have accepted your order. Occasionally we may refuse an order without notice but will inform you within 24 hours of your order.

All prices listed on the CVWS website are subject to change without prior notice and CVWS do not accept any liability for this. Should our prices change after you have placed an order then the price at the time of purchase will apply.

All content on this site is the property of CVWS. Unauthorised copying is not permitted.

CVWS go to great effort to ensure the information on our website is accurate. We only provide advice and accept no liability as a result of inaccuracy in any of the information on the CVWS website.

Ordering with CVWS:

In order to complete your order we collect personal information such as contact details, education and employment history. Should this information not be readily available from your order then we will contact you to gather this information or, in the case that there is only a minor amount of information missing, we will highlight this when sending your completed order back to you.

CVWS take payment in advance in order to begin your order. This is processed through our online merchant service PayPal. However, should you wish to pay by other means then please make contact to discuss alternative methods.

If we find that, due to the nature of your order, we will fall outside the agreed turnaround time – for example, if the information is very complex – we will contact you to discuss this. Similarly if we find that due to resources we will fall outside of the agreed turnaround time we will contact you to discuss this and agree any required actions.

Once your order has been placed with CVWS we may need to arrange a telephone call or email questionnaire to gather all necessary information. The turnaround time pertaining to you order will apply from when all required information has been received. When received we will write your CV from the information provided, and, where any existing content is deemed fit for purpose, we will use it in the new CV. Your CV will be delivered back in Microsoft Word and PDF format to the email address provided at the time of placing the order. Should there be any information missing then we will be unable to send your CV in PDF format. However, should you provide the missing information back to CVWS then we will happily arrange for a PDF version to be sent to you within 48 hours.

We do recommend that throughout the process of your order being completed you check your junk or spam folder. We cannot accept any liability for an order being sent but perceived as not received for this reason. Any additional services ordered – for example, a social media profile – will accompany your completed order, with the exception of copy packs, which will be sent by recorded delivery and first class by Royal Mail within 48 hours of your CV being confirmed as final.

Once you have received your order we will assume your order is complete unless you advise us that adjustments are required. In order to be as efficient as possible we recommend you outline any required adjustments in an email and send this to admin@cv-ws.com. Once we have received your email we will respond if we feel that, based on our experience, your adjustments need to be reconsidered. We aim to complete any requested adjustments within four days of your request. If you would like them completed sooner then please advise us of this so that we may try and do the adjustments sooner. Should adjustments be minimal in nature (for example, one to two sentences) then we recommend you adjust the CV and send it to us and we can review it and advise on any recommendations.

We provide our services in good faith and orders are completed to the best of our knowledge by experienced CV writers. We cannot accept any liability should you suffer any loss or damage as a result of taking our advice.

Turnaround Times:

Our turnaround times are average values and may be longer during busier periods. The turnaround time starts once all the necessary information has been collected from the customer, not from when an order has been placed.

If we find that we are likely to fall outside the agreed turnaround time during a busier period, we will contact you to discuss this and agree on any required actions.

Similarly, if we find that, due to the nature of your order, we are likely to fall outside the agreed turnaround time – for example, if the information is very complex – we will contact you to discuss this and agree on a time frame.

CVWS cannot be held liable for any complications or inconveniences incurred by the customer as a result of failing to meet our average turnaround time. No refunds will be given in instances such as those outlined above.

Cancellation and Returns Policy:

The services provided by CVWS are categorised as goods ‘made to the consumer’s specifications or clearly personalised,’ exempting them from standard distance selling regulations. In our dedication to ensuring 100% customer satisfaction, we offer a comprehensive revision policy to ensure your CV meets your exact requirements. This includes a 100% satisfaction guarantee supported by unlimited First Draft amendments. Our refund policy further enhances our commitment to customer satisfaction: if you cancel before your First Draft Delivery Date giving us a notice 24 hours of Delivery Date, you are entitled to a full refund.

Additionally, we offer free unlimited amendments on your first draft CV. After you have finalised your first draft we offer unlimited amendments which is encompassed of new job roles, responsibilities, achievements, qualifications, and certificates you have obtained. This ensures that your CV accurately reflects your professional progression and achievements, aligning with our goal of your complete satisfaction with our service.

Complaints:

In the unlikely event you have a complaint or grievance in relation to your order with CVWS please email us at admin@cv-ws.com – once received your complaint will be investigated and we will reply to you within three working days.